1 in 3 job seekers are denied employment opportunities due to the digital divide

• 1/3 people looking for work aren’t confident in applying for jobs due to their digital skills
• 42% of all middle to mature-age respondents (46 – 65) didn’t believe they had the ability to keep up to date with the digital skills required to maintain employment.
• Half of 36 to 45-year-old DES customers were worried about their digital skills. 62% feared they did not have the ability to keep up to date either.
• 90% of our customers surveyed believed that there was not enough human interaction involved in the recruitment process.
• 1 in 5 customers surveyed do not have access to reliable internet and close to half do not own or have easy access to a digital device such as a PC.

MAX Solutions, one of Australia’s largest employment services providers, has released the results of a survey into the impact of digital skills and resources on finding work.

The Digital Divide white paper seeks to provide a better understanding of the challenges that people with unequal access to digital technology and skills encounter in securing and maintaining employment.

Australian workplaces have seen a 12% increase in demand for digital skills since 2016 and by the year 2026 could be facing a shortfall of more than 300,000 workers with the appropriate digital skills.

Yet for many Australians, there exists a digital divide, a lack of digital literacy skills, poor or no access to information and communications technology, compounded by the effects and implications of the use of digital recruitment technologies and AI in the employment market.

Of those impacted, it disproportionately affects people with disability, those with low levels of education or employment history or those who have other traditional barriers to employment such as those who are culturally and linguistically diverse (CALD) or mature age.[2]

This digital divide creates additional barriers for those seeking work who do not have the resources or requisite skills to engage with an increasingly automated and artificial employment process.

MAX Solutions Managing Director Darren Hooper said:

“An often-repeated claim about digital technology is that it opens up a wealth of economic opportunities. While this may be true for some, those who don’t have the skills or the access to digital resources are effectively denied these opportunities.

“When you consider that those who lack reliable internet access, their own PC, or solid digital skills, often experience economic, physical, or cultural disadvantage, it becomes a serious equity issue. Digital skills, while important for Australia’s economic future, are far more wide-reaching in their impact as digital technology becomes enmeshed in our everyday lives.

“While digital access is not formally a human right, digital access is critical for addressing disadvantage and something government and businesses need to address.

“As new technology such as Artificial Intelligence (AI) becomes more prominent and jobs continue to shift towards needing more complex skills, there is a very real danger of more people being left behind or left out of the opportunities of the future. Employers should be future-proofing their businesses by investing more in the digital skills of their staff and minimising the barriers within their recruitment processes.

“The focus of the current unemployment system needs to change too. In order to focus on the right job for the right person, instead of a focus on a job right now, there needs to be a stronger emphasis on the provision of education and support for those who need it.”