Gainsight Named a Leader in 2024 Gartner® Magic Quadrant™ for Customer Success Management Platforms
Gainsight ranked highest on its Ability to Execute axis and furthest for its Completeness of Vision axis in the inaugural Magic Quadrant for Customer Success Management Platforms
SAN FRANCISCO, Nov. 04, 2024 (GLOBE NEWSWIRE) — , to redefine customer success with groundbreaking AI capabilities that go beyond human judgment, reactive Net Promoter Score (NPS) surveys and usage metrics. Staircase AI by Gainsight automatically analyzes customer interactions across channels, including email, meetings, Slack, and support tickets, delivering real-time insights into customer sentiment, risk, and growth opportunities.
Gainsight recently partnered with SAP, creating a powerful integration between Gainsight CS and SAP Sales Cloud to help businesses across industries such as healthcare, manufacturing, retail, banking, and more, to transform how they deliver value-driven customer experiences at scale. SAP also recently selected Gainsight to enhance and extend its customer success capabilities.
View a complimentary copy of the Magic Quadrant report here.
Additional Resources
- Gainsight industry awards and recognitions
- Follow Gainsight on LinkedIn
*Gartner, Magic Quadrant for Customer Success Management Platforms, Michael Maziarka, Maria Marino, Jennifer MacIntosh, John Quaglietta, Daniel Hawkyard, 28 October 2024.
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About Gainsight
Gainsight, the world’s leading Customer Success platform, helps businesses drive efficient growth by unifying the post-sales customer journey. Its innovative set of customer success, customer education, product experience, and community management products are used by companies of all sizes and industries, including nearly 200 publicly traded organizations. With Gainsight, it’s never been easier to start and scale customer acquisition, retention, and expansion. Learn how leading companies such as GE Digital, SAP Concur, and Workday use Gainsight at www.gainsight.com.
About Gartner Magic Quadrant
Magic Quadrant™ reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants: Leaders, Challengers, Visionaries and Niche Players. The research help get quickly educated about a market’s competing technology providers and their ability to deliver on what end users require today and in the future.
Media Contact
Jocelynn Stidham
PR for Gainsight
[email protected]
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